YPH COVID-19 SAFETY PLAN
In an effort to slow the spread of Covid-19 and protect our families, staff, pet owners and community we are doing things a little differently. Please read through these important procedures before your upcoming visit:
Pet Only Practice: To facilitate physical distancing, we are not open to the public and only your pet will enter the hospital. Please remember to bring your cellphone and call the clinic upon your arrival. A team member will come out to greet you and bring your pet in for care and all communication with the veterinarian will be over the phone. Please be prepared to wait outside or you can grab a cup of coffee around the corner. Consider bringing an umbrella if rain is in the forecast.
Sidewalk Concierge: We are offering express sidewalk and contactless pick up of all medications and prescription diets – please phone us when you have arrived and indicate what sidewalk “number” you are located at. We strongly recommend visiting our Online Vet Store, where we can deliver your food and treats directly to your door.
Telemedicine: We are excited to offer virtual consultations with one of our doctors in the comfort and safety of your own home. These appointments provide face to face time with your vet, allow us to collect a thorough history, triage your pet and facilitate a drop off time, should it be required for a hands-on exam, diagnostics or vaccines. You can book your own appointment here.
Payment Policy: We accept Debit, Visa and Mastercard payments at the door (tap preferred). We also offer a secure payment button on the top right corner of this website for surgery deposits, special orders and add-on lab tests.
Wellness Policy: If you or someone in your household are feeling ill in any way or have travelled outside of Canada within the past 2 weeks, we ask that you please cancel your appointment and book a telemedicine consult instead.
Kindness Policy: As the situation surrounding COVID-19 changes, we will continue to evolve our response to it. We appreciate your understanding and patience with us as our care team is experiencing an extremely high volume of e-mails and calls and our responses may take a bit longer than usual. These are challenging times for many of us, so please remember to be kind to one another and our hard-working staff.