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In Clinic Consultation

Due to the current COVID-19 pandemic, our in hospital examinations are reserved for pets with urgent and critical conditions that require a physical examination as soon as possible. Examples of these types of concerns would be: intermittent breathing difficulties, severe GI upset, trauma, eye issues, toxin ingestions, inability to urinate and euthanasia appointments. We currently have a ‘pets only’ hospital, and ask that you phone the clinic when you arrive with your pet. One of our lovely team members will welcome your pet inside, while a doctor calls you outside to get a thorough history and understand your concerns. We will complete the physical examination and call you with our findings, and our recommendation for any further diagnostics tests, treatments or medications. Once we have discussed the plan with you and have obtained your verbal approval, your pet will be returned to you and we can collect credit card information over the phone. Please remember to bring an umbrella, dress for the weather and don’t forget your cellphone. 

Virtual Consultation
Our virtual consultation is a great option to triage less urgent, new or existing concerns, without having to leave your living room! One of our doctors will spend 30 minutes with you reviewing your pet’s previous medical history, discussing your concerns, performing a distance exam and prescribing any required medication. If they recommend your pet is dropped off for an in hospital examination, there will be no additional drop off fee or examination charge. We can prescribe medications for you to pick up curb-side from the hospital, or to a pharmacy closest to your home. We will discuss any diagnostic testing recommendations and obtain your verbal consent before proceeding with any treatments or tests. Examples of appointments which are suitable for telemedicine may include skin concerns or itchy pets, ear infections, mild GI upset, lameness evaluations, triaging non-urgent concerns, quality of life discussions, chronic disease management, behavioral consultations, nutrition advice and parasite identification and treatment. 

We believe it is our ethical duty to do what we can to slow the spread of the virus and minimize the impact on our community and our healthcare professionals, while still providing comprehensive care for your furry loved ones. Please note that when appropriate, virtual consultations are our recommended appointment type during this pandemic.