Yaletown Pet Hospital is looking for an experienced full-time VOA / Receptionist to join our pack of 30 positive, supportive and dynamic veterinary professionals! Our focus is offering the best quality care for our patients, and top notch customer service for our clients. We are a virtually paperless MAC based clinic that uses DVMax software for our medical records (software training is provided).

Benefits include extended health insurance, uniforms, membership to the fully equipped on-premises gym, secure bike locker access, bonus incentives, staff events, monthly live CE seminars, access to multiple online CE portals, first considered for job opportunities in the treatment department, and did we mention puppy and kitten cuddles!?

The successful candidate has a cheerful and positive manner with a professional attitude; excellent client service skills, epic communication skills, a strong work ethic, and the confidence it takes to be the face of the company. They thrive in a fast-paced environment and have the ability to keep busy when things slow down. Their ability to multitask does not compromise the quality of their work, and they have the willingness to learn and improve their skills.

Requirements:

– MANDATORY 1-2 years of experience working in a veterinary hospital or VOA Certification
– Completion of a Veterinary Office Assistant (VOA) or equivalent program is an asset
– Understanding of general animal health, nutrition, and medications
– Versed in medical terminology
– Ability to follow guides and directions
– Must align with our core values and be excited to be a brand ambassador
– and of course, must enjoy the company of cats and dogs!

Duties include (but not limited to):
– Properly booking appointments, surgeries, and drop-offs
– Managing a multi-doctor schedule
– Anticipating the doctor’s appointment needs
– Gathering medical information and priming records
– Triaging emergencies and communicating details between the clinic teams
– Handling a multi-line phone system, and all email communications
– Keeping the lobby and exam rooms clean, tidy, and welcoming
– Fostering a compassionate practice/patient bond
– Liaising between client and DVM
– Creating and scanning forms, along with other administrative tasks
– Aiding clients in picking the right diet for their pet
– Explaining the proper use/tips & tricks for retail items
– Handling cash sales, and closing/opening procedures
– Encouraging and signing clients up for pet insurance trials and our clinic loyalty program
– Resonating a positive “can-do” attitude with every client interaction
– Properly documenting every client communication

Needless to say, our receptionists are the masters at managing the clinic and client’s needs alike. They are bright multi-tasking ninjas, that aim to go above and beyond with everything they do. We have a really amazing team and our core values are important to us.

Learn more about who we are by checking us out online at www.yaletownpethospital.com and on our social networks Facebook & Instagram @YPHvets. If you think you’d be a good fit for our lively team and you’ve got what it takes, email us your resume for review! Those who meet the qualifications will be contacted promptly.

Job Types: Full-time, Part-time

>>Please submit your resume & cover letter to: [email protected]

 

The Yaletown Pet Hospital is looking for a RAHT/RVT to join our dynamic and growing practice! The candidate for this position MUST be a Registered Animal Health Technician or equivalent, preferably with at least 1 year of clinical experience, but will consider a new grad with exceptional work ethic. A strong knowledge of anesthesia, dentistry, surgery support, patient care, critical care, and other veterinary technician skills are a must. You will be joining a team of 18 trained technical staff and 6 doctors to provide a very high standard of veterinary care to a wide variety of cats and dogs. The shifts are 10 hours, 4 days a week, including one weekend shift, with flexibility to swap shifts with other technicians and is subject to change upon mutual agreement and depending on staffing needs.

YPH is a fast paced, challenging, and fun, multi doctor environment where we pride ourselves on an excellent standard of medicine and care. We provide our clients with the benefits of digital radiology (as well as digital dental radiology), laser therapy, in house blood services, routine and orthopedic surgery, all aspects of general medicine, and specialist consultations in-clinic. The chosen candidate will be provided competitive wages, bonuses, training incentives, continuing education opportunities, uniforms, discounts on pet services and retail purchases, fitness facility access and personal health benefit. We provide a cheerful environment that encourages growth and development of all our team members and we foster the values of respect and communication among our peers. If you feel you could be the perfect fit for our team, please send your resume and references. We look forward to hearing from you!

Job Types: Full-time, Part-time

>>Please submit your resume & cover letter to: [email protected]

 

Practice Highlights:

Yaletown Pet Hospital is unlike any clinic in downtown Vancouver. We are a progressive multi-doctor privately owned practice in a modern facility with an incredible work family. We are seeking an experienced full time licensed DVM to join in on our collaborative group approach to veterinary medicine. Our support staff are phenomenal and we have weekly lunch meetings to educate our team and work on improving our client service and patient care. Our exceptional client base is well-established and continuing to grow.

Who You Are:

You are a well-rounded person with a fantastic sense of humor, you take pride in your work, you have great initiative and you are an efficient multi-tasker. You thrive in a busy practice environment and you enjoy a challenge. You are confident and have at least 2 years of clinical experience. You are a strong leader of your team of support staff and you practice a high standard of personalized medicine. You go above and beyond for clients to create memorable experiences and share our core values of teamwork, empathy, honesty, communication and respect.

Your Role & The Perks:

To promote a healthy work-life balance, we schedule 4 shifts per week at 10 hours each. We offer a competitive salary and which is dependent on your experience. You must be available to work at least one weekend day. Benefits include: Extended health benefits, CE allowance, gym membership, subsidized parking and fun staff functions.

Send us your resume and a cover letter telling us all about yourself and why you feel you would be a perfect addition to our YPH family!

Job Types: Full-time, Part-time, Permanent

>>Please submit your resume & cover letter to: [email protected]

 
Yaletown Pet Hospital is a large and busy 9 doctor practice that is independently owned and committed to honoring the human-animal bond. Our mission is “Improving pet’s lives” and everything we do within our walls is to support that vision. We are currently undergoing an incredible expansion project and we have an amazing clientele that empowers YPH to provide high-quality medical care for our patients. 
 
We are looking for an experienced, full-time Practice Manager to join our YPH family. The successful candidate will have excellent written and oral communication skills, a strong business acumen, an innovative approach to problem-solving, and a positive attitude. We need a rockstar to perform HR, ensure compliance with laws and regulations, manage marketing and client relations, oversee the organization of the practice, and execute financial management. We require someone with business and human resources expertise to be able to support the hospital’s growth and efficiencies while maintaining an exceptional client experience and a top-notch level of patient care. The position comes with a competitive salary and benefits package. Previous managerial experience is required (at least 5 years), and veterinary experience is preferred (CVPM designation). 
 
We look forward to hearing about yourself, your experiences, and why you feel you would be a perfect addition to our YPH family.
 
Please submit your resume & cover letter to: [email protected]